International Project Management Day




Resource Index > Organizational Resources > Knowledge Management

Knowledge Management

Every organization has a wealth of knowledge -- wisdom, know-how, lessons learned, and techniques -- distributed among its individual members. The key is for organizations to tap into this individual wisdom and know-how, and spread it across the organization. Knowledge management tools like Lessons Learned and Communities of Practice can help others benefit from experience without paying its high cost. You shouldn't have to live through it to learn how to do it!

How can we help your organization with Knowledge Management efforts?

Examples of Knowledge Management in Action
The examples, processes, and templates here show illustrate communities of practice, lessons learned, and other techniques for collecting and distributing human knowledge in an organization.

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  • Lessons Learned Meeting Agenda
    A sample agenda for a lessons learned meeting, to capture what did or didn't go well on a project, how to replicate success, and what to do differently in the future.
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  • Project Closeout Meeting Agenda
    This template provides an agenda for a Close Out Workshop, an occasion where the Program Team and others can document what worked, areas for improvement, lessons learned, and next steps, if any.
Guidelines and Suggestions for Knowledge Management
Teams learn valuable lessons about what works and what doesn't work during every project, but unless those lessons are captured and passed on, they won't do any good. These resources will help you set up lessons learned processes, capture and distribute important project knowledge, and insure that team members know where to find the answers they need.

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These resources are available to everyone, no login required.
  • Lessons Learned
    A conscious approach and safe environment can move any milestone review -- even the dreaded parent/teacher conference -- from a blame-game to a time of deliberate learning.
  • Lessons Learned Survey
    A survey that can be sent to team members during or after a project, to solicit their feedback on how the project was conducted.
  • Managing Knowledge
    Cinda Voegtli on managing knowledge for the success of your organization.
  • What About Close Out?
    After the final deliverable is delivered to the customer, most project leaders and teams think they're done.
For Members
These resources are free to registered members. Register or login for access.
  • Knowing in Community: 10 Critical Success Factors in Building Communities of Practice
    Richard McDermott presents communities of practice as a better vehicle for knowledge sharing and discusses ten critical success factors in building vibrant, effective communities.
  • Practical Knowledge Transfer for Professionals
    Steve Trautman talks to us about practical ways to get new team members up to speed faster using simple tools and minimal time investment. Learn the 7 steps in a better, faster ramp up, the two critical requirements for successful peer mentoring, and why everyone on your team should have a training plan.
  • Project Closeout: More than Goodbye and Move On
    This two-item set provides a paper and presentation on how and why to implement project closeout activities -- even when no one really feels like doing it.
For Subscribers
These resources are for Premium subscribers. Subscribe to get access, or find out more about our free trial for new subscribers.
Other Options
  • Our book list on knowledge management has several good references.
  • Project Closeout and Lessons Learned Bundle
    It is possible to have an orderly project closeout, a congenial delivery, and lessons learned that stick. This bundle of closeout resources will help you and your team work through it all, document the results, and share them with everyone who needs to know -- which is usually everyone.
Typical Knowledge Management Issues and Answers to Common Questions
How can you put all that managed knowledge to use, practically? These resources will help.

For Guests
These resources are available to everyone, no login required.
For Members
These resources are free to registered members. Register or login for access.
  • Learning Across Teams: The Role of Communities of Practice in Team Organizations
    While cross-functional teams are great vehicles for producing products and services, they have some key limitations that communities of practice can help address.
  • Knowing is a Human Act
    This paper discusses the critical human component of any knowledge management system, and explains why designing an IT solution -- even a brilliant IT solution -- is only half of the task.
For Subscribers
These resources are for Premium subscribers. Subscribe to get access, or find out more about our free trial for new subscribers.



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