What is "Conflict and Issue Management"?

What is "Conflict and Issue Management" on a project? Why are they related?
Conflict is the result of incompatible or opposing needs, drives, wishes, or external or internal demands. Conflict is inevitable in a project setting, and conflict resolution is part of a project manager's core responsibilities. Projects are always a delicate balance among a myriad of tradeoffs, and cross-functional projects have the additional tension of functional organizational goals versus project goals. Some types of conflict can even be positive—a healthy by-product of innovation, growth, and change that can lead to positive results. But some conflict can escalate into damaging behavior that can cripple or kill a project.

Since conflict results from the gap between what your work environment is now and what you want it to be, conflict resolution is therefore a kind of gap analysis—finding root causes that create these gaps and resolving them. And the root causes of conflict in a project setting are largely due to flaws in the project plan, process, or organization. Resolving these project issues is a crucial part of conflict resolution. Project issues need to be recognized, captured, remembered, prioritized, and resolved in a systematic manner. We're treating conflict and project structural problem solving in the same subject because we believe they are almost always tied together. It's a mistake to treat conflict and stress as a separate issue from project planning, execution, and control. You need to do both the immediate damage control that may be necessary to contain a conflict, and also the identification and resolution of the root causes of the conflict.

©Copyright 2000-2018 Emprend, Inc. All Rights Reserved.
About us   Site Map   View current sponsorship opportunities (PDF)
Contact us for more information or e-mail info@projectconnections.com
Terms of Service and Privacy Policy

Get Our Newsletter
Get our latest content delivered to your inbox, every other week. New case studies, articles, templates, online courses, and more. Check out our Newsletter Archive for past issues.

Follow Us!
Linked In Facebook Twitter RSS Feeds

Got a Question?
Drop us an email or call us toll free:
Learn more about ProjectConnections, our contributors, and our membership levels and product options.