The first step is to evaluate the differences between how things are today and the way they'll be when the solution is implemented. This will help you decide where to focus your efforts to help achieve organizational readiness. For example, will the solution introduce a new process, technology, or tool? If so, the second step might be to evaluate the kind and depth of training the staff will need to take full advantage of the new technology.
If the solution will create a new role, you'll need to find out if the staff has sufficient training, knowledge, expertise, tools, and so on to perform the duties of the new role. If the solution involves eliminating a role or function, you'll need to consider what will happen to the people who'll no longer perform the role. If the solution involves a paradigm shift in the business culture, you will need to evaluate and help change the current management processes.
As part of your project test plan you should include user acceptance testing, to expose the users to the new solution and devise ways to help them get ready for it. To ensure that the staff formally acknowledges their acceptance of the solution, consider putting a formal phase signoff process in place.
©Copyright 2000-2018 Emprend, Inc. All Rights Reserved.
About us Site Map View current sponsorship opportunities (PDF)
Contact us for more information or e-mail info@projectconnections.com
Terms of Service and Privacy Policy