Conflict and Issue Management

• Adapting Processes for Different Projects
  Learn how your existing PM and development processes can accommodate different project lengths, risk profiles, and levels of complexity. Includes examples of communicating different project profiles to your teams, to help them select the right process elements up front.
• Guidelines - Personality Types Impact on Team Interactions
  A guideline explaining how an understanding of the "personality types" of your team members can be useful for avoiding conflict and promoting effective collaboration among your team members, who may differ in the way they perceive and organize information, communicate, and make decisions.
• Effective Meetings Checklist
  A comprehensive checklist for planning and running effective meetings.
• Vendor assessment checklist
  A set of questions to ask a company or contract resource you're thinking of hiring for your project. The questions are aimed at ensuring you have a common understanding and good fit in goals, skills and experience, processes, and priorities. Avoid disaster! Choose your partner well.
• Project Flexibility Matrix
  A simple but effective tool that helps guide tradeoff discussions on Scope, Resources and Schedule.
• Project Alternatives Tradeoff Table
  Use this template to cut through all the complex decisions that can plague the front end of a project. The table gives your team a concise way to document (and communicate!) the alternatives you are considering for scope and features, and the impact of various combinations on the project's cost, schedule, resources, and risk. Getting it all onto a page or two can really help a cross-functional team reach agreement on a reasonable scope that meets most important customer requirements.
• Scored and Ranked Project List for Portfolio Management
  A format for creating a scored and ranked project list to aid in the process of project prioritization for portfolio management and resource allocation.

• Brainstorming Meeting Techniques
  Guidelines for facilitating a brainstorming session, covering several types of brainstorming, detailed guidelines for starting off effectively, and pitfalls to watch out for.
• Conducting a Basic Pareto Analysis
  Guidelines and example for preparing a rudimentary Pareto analysis chart in Microsoft Excel®.
• Problem-Solving Tools and Techniques
  Six different problem-solving tools help you do everything from determining root causes to assessing possible solutions, and outline a basic problem-solving strategy so you can be sure you've covered all the bases.
• Project Escalation Process Guidelines
  Scope issues, major tradeoff decisions, and serious resource conflicts are all examples of situations that can require escalation to higher management.
• Issue Resolution Status Report
  Format for reporting progress on work to resolve one or more open issues (e.g. project or technical issues).
• Solving Meeting Disruptions
  Suggestions for handling those "impossible" people who continually disrupt, derail, and detract from meetings.