A thorough training plan describes the key decisions, tasks, and resources you need to develop a strategy for delivering needed training, whether it's for service technicians and help desk agents, or end users who need to help themselves.
What this is
A training plan describes the key decisions, tasks, and resources needed to develop a strategy for delivering training for a project. The purpose of the training program is to develop knowledge and skills so individuals can perform their roles efficiently and effectively.
Training is generally a responsibility of the organization, but IT projects must identify the needed skills and provide the necessary training to properly equip the user community and support teams. Depending on the situation, the training plan must address not only technical training, but also business process training to ensure that business teams understand how the software fits within their other job responsibilities.
Why it's useful
Creating a training plan encourages the project team to consider the training strategy and implementation relatively early in the project, rather than addressing training as an afterthought. In addition, this plan encourages the project and business teams to claim joint ownership of the training process, leading to strong cross-team collaboration.
This plan is also useful because it requires the project team to consider all aspects of trainingÑnot just delivery, but also documentation, reserving the appropriate space, engaging the appropriate people, and securing the appropriate funding.
How to use it
Sinikka L. Waugh, PMP, is the founder and head coach of the project management coaching firm Your Clear Next Step, L.L.C. Sinikka is an actively practicing project management consultant, known for consistently helping teams find innovative ways to leverage effective project strategies across multiple disciplines and technologies. With over 10 years in project roles (primarily program manager, project manager, and business analyst) Sinikka has successfully applied project and leadership expertise to improve project performance in a wide variety of industries, including publishing, education, product fulfillment and distribution, insurance, event and travel management, human resources, and financial services. As a coach, SinikkaÕs down-to-earth, Òtry this nowÓ approach blends with her passion for helping others improve. Her energetic and engaging style helps make both the art and science of project management accessible to those she works with.
Sinikka holds a BA from Central College, an MA from the University of Iowa, and is a certified Project Management Professional through the Project Management Institute.
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