Even apparently simple IT projects can open a Pandora's Box of user concerns, questions, and frustrations caused by overlooked impacts. This template guides the team through an assessment of the user impacts of technology changes, to enable better planning and communication and a smoother deployment experience for everyone.
What this is
A template for identifying and communicating how a new project will impact the daily experience of various users of a specific information technology environment. It is formatted using tables to allow use first as a worksheet to capture information on user impacts, then later as an easily scanned document for communication with multiple staff and user groups. It also includes a summary table at the end for distilling all the details of user impacts into an at-a-glance picture of user impacts from this project.
Why it's useful
By definition, a project is intended to produce benefits for one or more groups of customers, but that doesn't mean that every change resulting from the project will be expected or welcomed! In an information technology environment, successful deployment of changes and full achievement of the intended project benefits depends on anticipating and handling all of the eventual impacts on the daily working experience of customers and users.
This template helps the team assess and document various user impacts early in a project, and ensure that the system or infrastructure or application design–and the plans for deploying it–will not cause major user issues. It also provides a way to communicate early with particular business owners about likely impacts. Finally, it helps the project manager with early identification of user documentation and/or training the project may have to create, to ensure that users are ready for the changes to their environment when the project's deliverables go live.
How to use it
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