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Knowing in Community: 10 Critical Success Factors in Building Communities of Practice
Abstract
As knowledge management evolves from fad to business imperative, many organizations are discovering the limited ability of information technology to capture and share ideas, insights, and know-how. Richard McDermott presents communities of practice as a better vehicle for knowledge sharing and discusses ten critical success factors in building vibrant, effective communities.
What this is
This paper provides a set of guidelines for those trying to develop successful knowledge transfer in their organizations. Less than a formula but more than a checklist, the critical success factors outlined in this paper can make the difference between a community of practice that's a rousing success and an embarrassing effort that everyone just pretends to forget.
Why it's useful
Typical knowledge management efforts usually result in empty libraries or information libraries that do nothing to help people already drowning in information. This paper presents communities of practice as a working alternative to capturing the tacit knowledge in an organization, and explains ten critical success factors for developing a community of practice that can really help your organization.
Knowing is a Human Act
Building an information repository isn't enough. "Knowing is a human act," and requires involvement, not just information. This paper by Richard McDermott explains why this matters to those developing knowledge management strategies, and proposes some key implications for leveraging the knowledge hidden in your organization.
Learning Across Teams
Many companies today are moving to a new organizational model in which cross-functional teams are the key building block of the organization. While cross-functional teams are great vehicles for producing products and services, they have some key limitations that communities of practice can help address.
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