Coaching Area: Facilitating a group problem-solving session

Problem solving isn't as big a challenge as it's sometimes made it out to be. It simply requires a methodical approach: Gather the resources to identify the right problem, and employ your grab bag of tools to identify the best solution—preferably, flexible tools that will serve you in you a variety of situations. Throw in the willingness to learn from trial and error, and you'll quickly become an effective problem solver.

Even experienced business analysts and project managers can become intimidated by the prospect of solving difficult problems on their own. In fact, problems are nearly always easier to solve when we ask for help. To help you gain some experience in a short period of time we've compiled a six-step process for facilitating problem solving as a group.…

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