There are so many gaps, how do I know where to start?

No need to panic. Identifying a large number of gaps will actually help you contextualize and even prioritize the work during a project. But it's important to understand what kinds of gaps you're dealing with. Gaps can usually be subdivided into people, process, and technology.

The following table suggests some approaches for thinking about each type of gap and its likely solutions. The table will help you categorize and prioritize your efforts.…

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