Our new template doesn't seem to apply to what I'm doing.

You've probably seen that trying to make things easier only ends up making them harder. This can easily happen when we try to implement broad-based tools or processes that haven't been tested over the entire spectrum of applications for which we're trying to introduce them. It's unlikely that someone sat down and wondered, "How can I introduce a tool that will make us work harder?" We all want to make things consistent, familiar, and easy. Here are some ideas for making sure that a proposed solution matches the realities of the work.

If there's a tool that you're supposed to be using, but it doesn't seem to be working the way it should, ask yourself three questions:…

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