High-Speed Conflict and Scope Creep: A rapid web services development effort

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Abstract
This case study explores an "extreme" project conducted in a strained atmosphere, where a dysfunctional team still managed to correct a critical business issue in just nine days.

What this is

This case study explores an "extreme" project conducted in a strained atmosphere, where a dysfunctional team still managed to correct a critical business issue in just nine days.

Why it's useful

There's nothing like a previous bad experience to taint an ongoing relationship. But this case illustrates how focusing on project requirements -- the critical success factors of the project -- rather than the possible functional solutions, gave both project managers and their engineering and programming resources the flexibility and common ground to find the answers together. Communication and documentation smoothed the way for discordant teams to find those answers quicker than anyone believed was possible.

How to use it

Read the case study to learn how the project managers negotiated the scope of work to come up with a workable solution, and eventually implement a solution that exceeded the expectations created by the immediate, critical need.

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