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Alan S. Koch |
"Root Cause Analysis (RCA) will be our first Quality Improvement initiative." Carl told me. "It fits your definition of 'low-hanging fruit' (within reach and oh-so sweet). Besides, everyone agrees that we would really benefit from doing it right!"
A few months earlier, when I did their Quality Appraisal, RCA stood out as a big opportunity. They were already doing something (this put them light years ahead of most places), but for a number of reasons, they were failing to get any real benefit from it. This was our opportunity! Take an RCA process that was limping along, and turn it into a quality improvement powerhouse. Read More » |
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